Refund and Returns Policy

Introduction
At BirthChart.com, operated by Educa.to Patryk Nowak with its registered office at ul. Barska 7/2,
30-307 Kraków, Poland (NIP: 6762410478), we strive to provide the highest quality services to our
customers. This Refund and Returns Policy outlines the terms and conditions for requesting refunds
and returning products or services.
Digital Products and Services

1. Refund Policy for Digital Products
   1.1 Personalized Astrology Readings:

• Due to the personalized nature of our astrology readings, we do not offer refunds once the
  reading has been completed and delivered to the customer.
  1.2 Daily Horoscopes and Subscriptions:
• Subscriptions to daily horoscopes and other digital content are non-refundable once access
  to the content has been granted.

1. Subscription Cancellation and Refunds
   2.1 Subscription Plans:

• If you subscribe to any of our services, you may cancel your subscription at any time. Please
  refer to our Subscription Cancellation Policy for detailed instructions on how to cancel your
  subscription.
• Upon cancellation, your subscription will remain active until the end of the current billing
  cycle. No refunds will be issued for partial billing periods.
  2.2 Billing Discrepancies:
• If you believe there has been a billing error, please contact our customer support team within
  30 days of the billing date. We will review your claim and, if deemed valid, issue a refund or
  credit as appropriate.
  Physical Products
  If we offer any physical products (such as printed birth charts or astrology books), the following
  terms apply:

1. Return and Refund Policy for Physical Products
   3.1 Eligibility for Returns:

• To be eligible for a return, the physical product must be unused and in the same condition
  that you received it. It must also be in the original packaging.
• To initiate a return, please contact our customer support team with your order number and
  reason for the return.
  3.2 Return Process:
• Once your return is approved, we will provide you with instructions on how to send the
  product back to us. You will be responsible for the cost of return shipping.
• Upon receipt and inspection of the returned product, we will notify you of the approval or
  rejection of your refund.
  3.3 Refunds for Physical Products:
• If your return is approved, a refund will be processed to your original method of payment
  within a reasonable period.
  Contact Us
  If you have any questions or concerns about this Refund and Returns Policy, please contact us at:
  Educa.to Patryk Nowak
  ul. Barska 7/2, 30-307 Kraków, Poland
  Email: [email protected]